Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you interact with zoome777.com, including when you access online gaming services or browse the website as a visitor or player. It applies to all users located in Australia. The Policy is effective as of 1 January 2025 and reflects our ongoing obligations under Australian law, regulatory standards, and global data protection benchmarks.

Who We Are

OBSERVE: Identify operator's legal identity and contact point for data matters.

Operator Legal Name: zoome777.com is operated by Dama N.V., a company registered under the laws of Curaçao (Registration Number: 152125), with its registered office at Scharlooweg 39, Willemstad, Curaçao.
Parent Company: Dama N.V.
Gaming License: Curaçao Gaming Control Board (License Number: OGL/2023/174/0082), valid until 31 December 2025.
Contact for Privacy Matters: Data protection inquiries should be directed to our Data Protection Officer, Ms. Rebecca Nguyen. Please contact via [email protected]. (If this address is unavailable, an updated contact will be provided on the official website.)
Official Website: https://zoome777.com

What Personal Data We Collect

OBSERVE: Outline all data categories; EXPAND: Clarify necessity and context for collection; REFLECT: Ensure AU-compliant scope.

Personal Identification Data: Full name, date of birth, nationality, address, email address, phone number, and account identifiers provided at registration or for verification purposes.
Technical Data: IP address, device information, browser type, operating system, log files, connection timestamps, and metadata for fraud detection and security monitoring.
Financial and Payment Data: Credit/debit card details, banking information, payment transaction data, e-wallet details, financial account histories, and KYC/AML documentation.
Behavioral and Usage Data: Betting and gaming history, transaction records, website navigation and clicks, preferences, communications, and engagement with marketing material.
Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party cookies, analytics scripts, advertising pixels, and similar device identifiers (see section "Cookies & Tracking Technologies").
Verification Documents: Identity documents, proof of residence, and other documentation required under AU and Curaçao gaming and AML laws.
Correspondence Data: Any communications or feedback submitted via support forms or direct emails.

Regional Compliance Note: Collection and processing practices align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as applicable to interactive gambling services.

Legal Basis for Processing

OBSERVE: Identify lawful data use grounds; EXPAND: Address explicit and implied consent, contractual need, legitimate interest, and legal duty; REFLECT: Ensure AU and Curaçao cross-compliance.

User Consent: Processing of personal data is based on explicit consent obtained at account registration and for marketing communications. Users may withdraw consent at any time, subject to the impact on the availability of certain services.
Performance of Contract: Data is processed as necessary for the performance of our contract with you, including account maintenance, providing access to casino services, processing transactions, and delivering rewards or promotions.
Legitimate Interests: zoome777.com may process data for legitimate business interests, such as preventing fraud, enhancing product security, analytics, and improving site functionality, provided these interests do not override your privacy rights.
Legal Obligations: Data may be processed as required to comply with AML/CTF regulations, KYC standards, taxation reporting, responsible gambling mandates, and as directed by governmental regulators both in AU and in Curaçao.

Legal Disclaimer: The above legal bases are applied with careful consideration of obligations under both the Australian Privacy Act and the standards imposed by our gaming license.

Purpose of Processing

OBSERVE: List all purposes for data handling; EXPAND: Illuminate operational and regulatory contexts; REFLECT: Incorporate protective intent.

Provision of Casino and Gaming Services: Enable account creation, authentication, access to gaming content, and delivery of user-requested products or services via zoome777.com.
Transaction Processing: Facilitate deposits, withdrawals, payment verification, and fulfillment of financial obligations to users.
Marketing and Promotions: Conduct direct marketing, send promotional offers, and communicate updates to consenting users. You may opt out at any time.
Compliance and Risk Management: Fulfill legal duties including identity verification (KYC), AML/CTF reporting, responsible gaming checks, and response to lawful regulatory requests.
Service Improvements: Analyze website traffic and gaming behavior to optimize offerings, resolve technical issues, and enhance user experience.
Fraud Detection and Security: Detect, investigate, and mitigate fraudulent activities, unauthorized access, and violations of site terms.

Protective Clause: Data is never processed for purposes incompatible with those disclosed in this Policy, and security measures are employed to protect user privacy.

Disclosure & Sharing

OBSERVE: Specify when and with whom data is shared; EXPAND: Address regional and operational sharing; REFLECT: Clarify limits and protective controls.

Payment Service Providers: Data is shared with accredited payment processors and financial institutions as required for transaction administration.
Technical and Professional Service Providers: Trusted third-party vendors may access certain data for technical maintenance, analytics, website performance, hosting, communications, and security.
Regulatory Authorities: Data may be disclosed to regulatory bodies in Australia and Curaçao to meet statutory obligations, conduct regulatory audits, or respond to lawful investigations.
Affiliates and Advertising Networks: With your explicit consent, limited data may be shared with partners for targeted advertising, affiliate programs, and promotional activities.
Corporate Transactions: In the event of a merger, acquisition, restructuring, or asset sale, user data may be transferred subject to confidentiality and continued protection clauses.
Legal Requirement: Where mandated by law, court order, or other legal process, data may be disclosed to competent authorities or parties.

Protective Clause: All third parties are contractually required to process personal information consistent with this Privacy Policy and relevant AU legal standards.

International Transfers

OBSERVE: Specify cross-jurisdictional flows; EXPAND: Clarify data protection mechanisms; REFLECT: Ensure lawful AU-to-offshore data exports.

Data Locations: User data may be processed and stored in Curaçao (headquarters), the EEA, Australia, or other locations where our trusted partners and providers operate.
Transfer Protections: Where data is transferred internationally, zoome777.com implements protective measures, including:
- Standard contractual clauses in all service agreements with third parties;
- External data processing only to jurisdictions with adequate data protection laws or subject to robust data transfer agreements;
- Regular audits to ensure third-party compliance with privacy standards equivalent to those required under the Australian Privacy Principles (APPs).
User Rights: Users are entitled to information about cross-border transfers and may contact us for further details regarding safeguards in place.

Legal Notice: By providing personal information to zoome777.com, you consent to its transfer, processing, and storage outside Australia as described above.

Data Retention

OBSERVE: Identify statutory and business justifications for retention; EXPAND: Specify precise periods and erasure criteria; REFLECT: Embed data minimization and AU legal obligations.

General Retention Period: Personal data is retained for the period necessary to fulfill the purposes outlined in this Privacy Policy, but not more than 5 years after the closure of your account, except as required by legal or regulatory obligations.
Legal/AML Records: Records kept to satisfy AML/CTF and KYC requirements may be maintained for up to 7 years or as mandated by applicable regulations.
Deletion and Anonymization: Once retention periods expire, or upon valid deletion request (subject to legal exceptions), data is securely deleted or irreversibly anonymized.
User-Initiated Deletion: Users may request erasure of their personal information in accordance with statutory rights and subject to overriding legal requirements.

Protective Clause: zoome777.com periodically reviews data inventories to ensure data is not stored longer than legally permissible or operationally necessary.

Your Rights

OBSERVE: State individual data subject rights; EXPAND: Explain modalities and restrictions; REFLECT: Conform to AU and international standards.

Right of Access: You may request access to personal information zoome777.com holds about you, including the source and purpose of processing.
Correction and Rectification: You can request updates or corrections to inaccurate, incomplete, or outdated data.
Erasure ("Right to be Forgotten"): You may request deletion of personal information, provided there is no overriding legal, regulatory, or contractual requirement for its continued retention.
Restriction of Processing: In certain cases, you can restrict the handling of your information (for example, during dispute resolution periods).
Objection to Processing: You may object to marketing or to any processing carried out on available legal grounds.
Data Portability: You are entitled to receive data you have provided to zoome777.com in a portable electronic format, where technically feasible.
Withdrawal of Consent: You may withdraw your consent for receiving direct marketing materials at any time via your account preferences or by contacting our DPO.

Protective Clause: To exercise any rights above, identity verification may be required. Requests will be processed in accordance with Australian law and within the legally mandated timeframe.

Cookies & Tracking Technologies

OBSERVE: Explain cookie types and purposes; EXPAND: Clarify user choices and management; REFLECT: Comply with AU e-Privacy requirements.

Session Cookies: Temporary files enabling navigation and authentication during active sessions; deleted when you close your browser.
Persistent Cookies: Stored on your device for longer periods; used to remember preferences, login status, and improve user experience.
Third-Party Cookies: Set by external analytics, advertising partners, and affiliates to deliver targeted advertising and compile analytical data.
Tracking Technologies: Includes web beacons, pixel tags, and device identifiers to monitor engagement and anti-fraud activities.
Cookie Management:
- Most browsers allow you to manage or disable cookies via settings.
- Some cookies essential for core site functions cannot be fully disabled without affecting service availability on zoome777.com.
- Detailed cookie configuration options are provided within your account dashboard or at https://zoome777.com/cookie-policy.

Compliance Note: By using zoome777.com, you consent to cookie usage as detailed herein. Your choices regarding cookies are respected in accordance with AU law and international best practice.

Data Security

OBSERVE: Describe protective technical and organizational security measures; EXPAND: Clarify scope and audit processes; REFLECT: Assure users of compliance and resilience.

SSL Encryption: All user data transmitted via zoome777.com is protected using industry-standard SSL encryption protocols.
Access Controls: Strict internal access restrictions ensure only authorized personnel can handle user data. Multi-factor authentication and access logging are enforced.
Data Storage and Encryption: Sensitive data is stored on secure, isolated servers using encryption-at-rest and in-transfer to protect against unauthorized access or data breaches.
Regular Security Audits: Independent and internal audits are conducted to assess the effectiveness of controls, vulnerability management, and incident response capabilities.
Staff Training: All personnel receive regular data protection and privacy training, with a focus on responsibilities under the Australian Privacy Principles (APPs) and Curaçao licensing requirements.

Protective Clause: While robust security practices are in place, no electronic transmission can be guaranteed as completely secure. Users are encouraged to employ strong passwords and update credentials regularly.

Complaints & Contacts

OBSERVE: Provide contact channels and dispute pathways; EXPAND: Describe internal and regulatory complaint procedures; REFLECT: Ensure user recourse and transparency.

Contact Person for Data Protection: Ms. Rebecca Nguyen, Data Protection Officer (DPO), is your point of contact for all privacy-related inquiries. Email: [email protected].
Feedback & Support: For all privacy concerns or requests, please use the email above. Current contact options are also available on https://zoome777.com/contact.
Internal Complaint Resolution: Upon receipt of your complaint, zoome777.com will acknowledge and investigate within a reasonable period, typically within 30 days.
Regulatory Escalation: If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant Curaçao authority for cross-border concerns.

Assurance: All complaints are handled in strict confidence according to statutory privacy obligations.

Updates

OBSERVE: Clarify notification mechanisms for changes; EXPAND: Specify user communication pathways and change tracking; REFLECT: Assure up-to-date transparency and user awareness.

Notification of Changes: zoome777.com will publicly announce any material changes to this Privacy Policy via website notifications and, where significant, by email to registered users.
Policy Review Cycles: The Policy is reviewed and updated at least annually, or following legislative or regulatory changes impacting user privacy and rights.
Current Version & Revision Date: This Privacy Policy is current as of 1 January 2025. The latest version will always be accessible at https://zoome777.com/privacy.

Recommendation: Users should review the Policy periodically to stay informed about their rights and how their information is protected.