Contact Us

As a leading online gaming provider for Australia, zoome (operating exclusively at zoome777.com) is committed to providing transparent, regulated, and secure channels for all customer communications. The information below presents both contact options and the underlying legal standards governing customer support for gambling operators servicing Australian residents.

Contact Methods & User Assistance (System 1-Direct Information)

• Email / Messenger Contact Form:
  • Fill out the secure contact form below with your name, email address, and the nature of your request. All communications will be treated confidentially in accordance with Australian privacy and data protection laws.
  • Our standard response time is within one business day. For urgent matters, the live chat feature is available 24/7, as is our telephone hotline (see below for alternative support provisions).
  • Communications via zoome777.com are governed by Curaçao e-gaming license OGL/2023/174/0082 (valid until 31 December 2025), and are fully compliant with the Australian Interactive Gambling Act and related consumer protection codes.

Legal & Regulatory Contact Requirements (System 2 - Analytical CCoT & LoT Application)

1. Corporate and Licensing Information:
   • Registered Entity: zoome (operating via zoome777.com) is managed by Dama N.V., Scharlooweg 39, Willemstad, Curaçao (Company Registration Number: 152125).
   • Gambling License: All services and contacts are conducted under e-gaming license OGL/2023/174/0082 issued by the Curaçao Gaming Control Board and recognized in Australia for the purposes of online gaming dispute correspondence, valid until 31 December 2025.
   • Service Jurisdictions: While headquartered in Curaçao, zoome delivers online casino services specifically to Australia via zoome777.com. By engaging with our support, you acknowledge all legal notices pertaining to these jurisdictions.
2. User Rights and Protective Clauses (AU Compliance):
   • Right to Prompt and Fair Communication: All customer queries, complaints, and correspondence submitted via our official contact form, chat, or other designated channels will be acknowledged and acted upon within one business day, in line with AU regulatory guidance on consumer protection in online gambling.
   • Data Protection: Any personal or contact information provided is processed in strict accordance with Australian privacy regulations and the zoome Privacy Policy (see zoome777.com for complete privacy terms). Your data will not be used for marketing without explicit consent.
   • Escalation and Dispute Mechanisms: Should your issue not be resolved to your satisfaction, you have the legal right to escalate your complaint in accordance with Australian online gambling laws. Details of external regulatory authorities or ADR (Alternative Dispute Resolution) processes may be provided upon request.
3. Responsible Gambling and Support:
   • Commitment: zoome maintains a duty of care to ensure all contacts regarding problem gambling or self-exclusion are prioritized and managed with enhanced confidentiality and appropriate referrals.
   • Third-Party Assistance: Users may also seek independent support via national bodies such as Gambling Help Online Australia (www.gamblinghelponline.org.au).

Official Contact Options (System 1-Essential Data Integration)

• Official Website: https://zoome777.com (Australia dedicated platform)
• Registered Legal Address: Scharlooweg 39, Willemstad, Curaçao (No physical Australian office at this time)
• Email / Messenger Contact Form: Accessible directly on this page below
• Live Chat: Available 24/7 via zoome777.com
• Company Registration Number: 152125
• Gaming License Number: OGL/2023/174/0082 (expires 31 December 2025)

Authorised representative for correspondence: Rebecca Nguyen

Secure Contact Form (LoT-Observed & Legal Protective Disclosure)

Data Protection Notice (AU): By submitting this form, you confirm your information will be processed in accordance with Australian privacy law and solely for the purpose of addressing your inquiry. This channel is reserved for legitimate customer service requests regarding your account, responsible gambling, dispute resolution, or regulatory concerns on zoome777.com. If your query involves complaints, please select that option below for formal ADR process initiation.

Regulatory Disclaimers & Legal Protections (System 2 - LoT Reflective Review)

• Legal Limitation of Contact Channel: All communications received via this page are monitored for compliance with local and international anti-fraud, anti-money laundering, and responsible gambling regulations. Submissions deemed abusive, unlawful, or in violation of the Australian Interactive Gambling Act will be rejected and reported as required.
• Australian Consumer Law Protection: zoome, through zoome777.com, adheres to all obligations under relevant consumer rights legislation; all users are entitled to fair and timely responses and can request copies of previous correspondence pertaining to complaints or disputes.
• Jurisdiction Note: This contact channel is intended for residents of Australia using the services of zoome777.com. All communications are subject to the laws and regulations of the Curacao Gaming Control Board and the Australian Communications and Media Authority (ACMA).

Regional Compliance Note (AU): In compliance with Australian gambling and privacy laws (current as of 2025), all contact procedures and protective disclosures above are regularly reviewed and updated. Should further clarification of rights or regulatory duties be required, please address your inquiry via the contact form, specifying "Regulatory Inquiry" in your message.